Help
Common questions for viewers and creators, and recommended OBS settings.
For viewers
How do I get a ticket?
Press “Get ticket” on the event page and pay with QPay. Once paid, the ticket appears under “My tickets” in your account.
On how many devices can I watch?
You can sign in on several devices, but you watch on one screen at a time. Press “Watch here” on another device to move playback there.
What if my connection is weak?
The player lowers the quality automatically to match your connection. We prefer a few seconds of delay over buffering, so Live may run slightly behind.
Is there a Replay?
If the organizer enables Replay, you can watch it after the event. The event page shows whether Replay is available and for how many days.
Refunds
If the organizer cancels, or no Stream starts within 30 minutes of the start time, your ticket is refunded.
eBarimt
An eBarimt receipt is issued automatically for every payment.
For creators
How do I publish an event?
Create the event in Studio and pay the deposit for its length and Stream quality with QPay. Publishing locks the time, quality and price.
Where is my Stream key?
Studio → your event → “Stream setup” shows the server and Stream key. Never share your Stream key.
When does the event start and end?
The event goes Live when you start streaming from OBS. If the Stream drops and doesn’t reconnect within 10 minutes, the event ends. The Stream key opens 30 minutes before start, and the Stream stops automatically when your booked hours (including a 1-hour buffer) run out.
How do I get paid?
After the event, the platform fee, tax and Stream costs are deducted and the rest goes to your balance. Request a withdrawal from Studio.
Recommended OBS settings
| Quality | Resolution | Video bitrate | Notes |
|---|---|---|---|
| SD | 1280×720, 30fps | 2500 kbps | Weak upload: 854×480, 1500 kbps |
| HD | 1280×720, 30fps | 3500 kbps | |
| Full HD | 1920×1080, 30fps | 6000 kbps | Upload 10 Mbps+ |
All qualities: rate control CBR, keyframe interval 2s, x264 or NVENC, audio AAC 160 kbps 48 kHz. Your upload speed should be at least 1.5× the bitrate.
Still have a question? support@ideo.mn